By signing up for, accessing, or using any service provided by KenaVox LLC ("KenaVox," "we," "us," "our"), you ("Client," "you," "your") agree to be bound by these Terms of Service (the "Terms"). If you do not agree, do not use the Service.

• "Service" — the AI-powered voice receptionist, AI SMS assistant, dashboard, and any related software, data, configurations, and infrastructure KenaVox provides.
• "Client" / "you" — the individual or business entity that has accepted these Terms.
• "Caller" — any third party who calls, is called by, or texts with your AI Agent.
• "AI Agent" — the AI-driven voice or SMS agent KenaVox configures and operates on your behalf.
• "Call Data" — call recordings, transcripts, AI-generated summaries, SMS conversations, lead information, and any data the Service creates or stores about a Caller interaction.
• "Plan" — the subscription tier you select at signup (e.g., Voice Starter, Voice Pro, SMS Starter, SMS Pro, or a custom-priced plan).
• "Trial Period" — a free or reduced-price period offered at signup, if any, stated in your Stripe checkout.
• "AI Knowledge Base" — the business information you provide to KenaVox (services, pricing, hours, FAQs, scripts, conversation rules, escalation preferences) that the AI Agent uses to handle Callers on your behalf.

KenaVox LLC operates an AI-powered phone receptionist and SMS assistant for small businesses. The Service uses artificial intelligence — not human operators — to answer inbound calls, place outbound calls if configured, respond to SMS messages, book appointments, qualify leads, and send call summaries to you. The Service is delivered through third-party infrastructure including Twilio (telephony), ElevenLabs (voice AI), OpenAI / Anthropic via the Vercel AI Gateway (language models), Supabase (database), Cal.com (scheduling), Stripe (billing), Resend (email), and SimpleTexting (campaigns).

You represent and warrant that:

• You are at least 18 years of age (or the age of majority in your state, if higher);
• You have full legal capacity to enter into binding contracts and are not under guardianship, conservatorship, or any legal disability that would prevent you from contracting;
• You are signing on behalf of the business identified at signup and you are duly authorized to bind that business to these Terms (e.g., you are an owner, officer, partner, or have express written authority);
• You are not party to any agreement that would prevent or conflict with you entering into these Terms; and
• All information you provide at signup is accurate, current, and complete.

If any of the above is untrue, you are personally liable for the obligations under these Terms — meaning KenaVox may collect from you individually, not only from your business.

You are also responsible for:

• Keeping your account credentials secure
• Keeping your business information (hours, services, pricing, etc.) accurate and up to date in the AI knowledge base
• Notifying KenaVox promptly of any unauthorized access to your account
• All activity that occurs under your login

You agree not to use the Service to:

• Conduct illegal activity or facilitate fraud
• Mislead Callers about the nature of your business
• Reverse engineer, decompile, scrape, copy, or resell any part of the Service
• Overwhelm the system with automated or spam calls
• Configure your AI Agent to collect credit card numbers, debit card numbers, full Social Security numbers, driver's-license numbers, bank account numbers, or protected health information over the phone or SMS. KenaVox pre-trains the AI to refuse, but your knowledge base, scripts, and configuration are your responsibility.

You may not use the Service for the following prohibited industries:

• Healthcare, dental, mental health, or other services that handle Protected Health Information (HIPAA) — unless KenaVox separately signs a Business Associate Agreement with you, which we currently do not offer
• Debt collection (FDCPA)
• Adult content
• Gambling
• Firearms
• Cannabis
• Multi-level marketing (MLM) / pyramid schemes
• Political campaigns or political solicitation

KenaVox may suspend or terminate your account immediately for any violation, without refund.

• Plan terms are confirmed at signup. The plan, included voice minutes / SMS messages, per-minute / per-message overage rates, setup fees (if any), and trial terms (if any) are presented to you at Stripe checkout. The amounts you accept at signup are the amounts you owe.
• Voice plans. Your monthly fee includes a set number of voice minutes. Minutes beyond the included cap are billed at your plan's per-minute overage rate at the end of each billing cycle.
• SMS plans. Your monthly fee includes a set number of SMS messages. Each carrier message segment counts as one message — for example, a long text message that splits into 3 segments on the carrier network counts as 3 messages. Messages beyond your included cap are billed at your plan's per-message overage rate at the end of each billing cycle.
• Custom plans. If you negotiated custom pricing, your monthly fee, included quota, and overage rate are stated at signup and govern.
• Carrier pass-through fees. Twilio carrier surcharges, A2P/10DLC registration fees, toll-free verification fees, and any international-destination fees may be billed at cost if applicable.
• Billing mechanics. All payments processed through Stripe. Your card on file is auto-charged on your billing date. All fees are in US dollars.
• Non-refundable charges. Paid trial fees, setup fees, and overage charges are non-refundable (see §7).
• Pricing changes. KenaVox may change pricing with 30 days advance email notice. If you don't accept the change, your remedy is to cancel under §10 before the effective date.

• All fees are non-refundable. This includes monthly subscription fees, setup fees, paid-trial fees, and overage charges — even if you cancel mid-billing-period or stop using the Service.
• Narrow exception: if KenaVox terminates your account without cause (i.e., not for your breach), KenaVox will refund the prorated unused portion of your then-current month.
• Billing errors are not fees. A charge that resulted from a billing error (e.g., a duplicate charge, a charge in excess of your contracted plan, or a charge after you cancelled) is not a "fee" subject to this no-refund policy. KenaVox will reverse billing errors promptly under §8 once notified.

• Notify us first. If you believe a charge is incorrect, you must email hello@kenavox.com within 30 days of the disputed charge with the date, amount, and the reason it's wrong. KenaVox will investigate and respond within 10 business days. Most billing issues are resolved this way without involving your card issuer.
• No surprise chargebacks. Filing a chargeback, payment reversal, or "friendly fraud" claim with your bank or card network before completing the notice-and-response step above is a material breach of these Terms.
• Consequences of an improper chargeback: Your Service may be suspended or terminated immediately upon notice of the chargeback, with no refund of any prepaid fees. You owe KenaVox the disputed amount plus all chargeback fees imposed on KenaVox by Stripe or our payment processor, plus the reasonable collection costs and attorneys' fees KenaVox incurs recovering those amounts. Re-instatement of the Service (if KenaVox agrees to it) requires you to first pay all outstanding amounts in cleared funds and may require switching to ACH or a prepay arrangement.
• Good-faith disputes are protected. If you completed the notice-and-response step and KenaVox either (a) failed to respond within 10 business days or (b) refused a clearly valid refund (e.g., a double-charge), your right to dispute with your card issuer is preserved and the penalties above do not apply.
• No retroactive credit. Winning one chargeback does not entitle you to refunds of any other monthly charges where the Service was delivered.
• Legal disputes. Disputes that go beyond billing — service quality, breach of contract, damages — are governed by the arbitration clause in §28. A billing dispute that doesn't resolve under this Section flows into that arbitration process.

• KenaVox retries failed payments on the standard Stripe dunning schedule.
• If a payment remains unresolved after 7 days, the Service may be suspended.
• If a payment remains unresolved after 14 days, the account may be terminated. Suspended or terminated accounts still owe all accrued unpaid fees, including overage.

• The Service is month-to-month with no long-term commitment.
• You may cancel anytime via your client dashboard or by emailing hello@kenavox.com.
• Effect of cancellation: the Service remains active through the end of the current paid billing period. No further charges fire. There is no refund for the unused portion of the current period.
• If you cancel during a free trial (where one was offered), no charge fires and the AI is deactivated at the end of the trial.

• Immediate suspension is available if: payment fails for 7+ days; KenaVox detects abuse or a security risk; your usage exceeds reasonable limits; or you violate §5.
• Immediate termination, no refund, is available if: you breach these Terms; you provide false information; you use the Service for any prohibited industry or illegal purpose; payment is unresolved for 14+ days; you file a chargeback without completing §8's notice process; or your account is dormant for 90+ days after non-payment.
• Termination for convenience. KenaVox may also terminate for convenience on 30 days advance email notice. In that case (only) you receive a prorated refund of the unused portion of the current month.

• Phone numbers used by your AI Agent are owned by KenaVox (provisioned through Twilio under our account).
• During your subscription, you have exclusive use of your assigned number.
• On cancellation or termination, you may submit a written port-out request within 30 days of your final billing date. Port-out fees (Twilio and receiving-carrier fees) are your responsibility. After 30 days, the number may be released back to Twilio's pool and is no longer recoverable.
• If you ported in an existing number to KenaVox at signup, KenaVox will port it back to your designated carrier on cancellation at no additional KenaVox charge (you remain responsible for any receiving-carrier fees).
• KenaVox does not guarantee any specific number is available for porting in or out — carrier rules and Twilio availability govern.

• The Service uses artificial intelligence, not human operators. The AI Agent identifies itself as an AI at the start of every call as a matter of policy and to comply with applicable AI-disclosure laws.
• You acknowledge that the AI may: misunderstand Callers, especially on poor connections or with heavy accents; provide imperfect or incomplete information despite KenaVox's training; occasionally miscategorize lead intent or appointment requests; be temporarily unavailable due to upstream provider outages (ElevenLabs, Twilio, AI Gateway, Supabase).
• The AI is not a substitute for licensed professional advice (medical, legal, financial, or trade-licensed advice). The AI must not be relied upon for emergency situations. KenaVox instructs the AI to direct emergency Callers to dial 911, but does not guarantee the AI will recognize every emergency.
• You agree not to hold KenaVox liable for individual AI mistakes. KenaVox commits to investigating patterns of error you report in good faith.

• All calls handled by your AI Agent are recorded, transcribed, and summarized as part of the Service. The recording is necessary for the AI to function — it feeds the transcription, which feeds the call summary and the dashboard.
• The AI's standard greeting includes a recording disclosure intended to satisfy "all-party consent" requirements in two-party-consent jurisdictions (which currently include California, Florida, Illinois, Maryland, Massachusetts, Montana, Nevada, New Hampshire, Pennsylvania, and Washington — list subject to change).
• You are responsible for ensuring that call recording complies with the law where your business operates and where your Callers are calling from. If you need to disable recording in any region, you must tell KenaVox in writing; KenaVox will determine whether the Service can be delivered under that constraint.
• If you modify the AI's greeting and remove the recording disclosure, you accept full liability for that decision.

If your KenaVox configuration places outbound calls (call-backs, appointment reminders, follow-ups, lead qualification calls), you certify and warrant the following:

• You have prior express written consent under the Telephone Consumer Protection Act (TCPA) from every recipient of an AI-placed outbound call.
• You maintain records of that consent and will produce them on KenaVox's reasonable request.
• You are not using KenaVox for cold-calling, third-party lead lists you did not collect yourself, or any number on the National or state Do Not Call (DNC) registries (subject to applicable exemptions).
• You comply with applicable state mini-TCPA laws (e.g., Florida, Oklahoma, Washington) and their stricter consent and disclosure rules.

You indemnify KenaVox against all TCPA claims, settlements, statutory damages, and attorneys' fees arising from your outbound calls (see also §27).

KenaVox may suspend outbound functionality at any time if it receives credible reports of non-consensual outbound activity.

• No quote / price authority. Anything the AI tells a Caller about pricing, availability, service scope, or business policies is informational only and does not bind your business unless you separately confirm it in writing. KenaVox is not liable to you, Callers, or third parties for claims that "the AI promised X."
• Appointment booking is best-effort. The AI books appointments into the calendar you connect (Cal.com, Google Calendar, etc.). KenaVox is not liable for double-bookings caused by your calendar tool's sync delays, conflicts with offline appointments you book separately, or no-show losses.
• No professional advice. The AI does not provide medical, legal, financial, tax, or licensed-trade regulated advice. If your industry requires licensed individuals to give certain information, your configuration must include refusal language.
• AI output is not legally binding on you. Unless you separately confirm in writing, statements the AI makes to a Caller are not contracts, offers, or binding representations of your business.

• KenaVox is built for US-based businesses serving US-based Callers. KenaVox does not warrant compliance with foreign data-protection or telecom laws (EU GDPR, UK GDPR, Canadian CASL/PIPEDA, Brazilian LGPD, etc.).
• If you regularly receive international calls or have international clients, you must tell KenaVox at signup. KenaVox may decline to provide the Service or require additional written terms.

• The Service depends on third-party providers including Twilio (telephony), ElevenLabs (voice AI), OpenAI / Anthropic via the Vercel AI Gateway (language models), Supabase (database), Cal.com (scheduling), Stripe (billing), Resend (email), SimpleTexting (campaigns), and Vercel (hosting). KenaVox is not liable for outages, errors, data loss, or breach caused by these providers.
• Force Majeure. KenaVox is not liable for failures or delays caused by events beyond its reasonable control, including: natural disasters, pandemics, war, terrorism, cyber attacks, governmental action, court orders, utility failures, internet outages, carrier outages, or third-party provider outages.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." KenaVox disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, availability, uninterrupted operation, and non-infringement.

KenaVox does not warrant that the AI will be error-free, that calls will always be answered, that appointments will be correctly booked, or that any specific business outcome will be achieved.

Any claim arising out of or relating to these Terms or the Service must be filed within one (1) year of when the claim accrued. Claims not brought within that period are permanently barred. Virginia's default limit for written contracts is up to five years; this Section shortens it as permitted by Virginia Code § 8.01-232.

• You own your business data, your AI knowledge-base content, your Call Data (recordings, transcripts, summaries, SMS conversations), and your Caller-contact data.
• You grant KenaVox a limited, non-exclusive license to host, process, transmit, transcribe, summarize, and display this data solely to deliver the Service to you and to comply with law.
• De-identified, aggregated use. KenaVox may use de-identified, aggregated data — with all PII and business-identifying information removed — to improve, train, and benchmark the Service. Example metrics include average call duration across the platform, frequency of common Caller intents, and AI accuracy rates. KenaVox will not use your raw recordings or transcripts to train third-party AI models.
• Data export. While your account is active and for 30 days after termination, you may export your Call Data through the dashboard or by emailing hello@kenavox.com.
• Data deletion. All Client data is permanently deleted 90 days after account termination, except backups, which are deleted in the next backup-retention cycle.

• KenaVox owns the Service, including its AI agent prompts, conversation flows, voice configurations, system architecture, dashboards, software, name, logo, brand, and all related intellectual property.
• These Terms do not grant you any IP rights in the Service beyond your right to use it during your subscription.
• No reverse engineering. You may not decompile, reverse-engineer, scrape, copy, or attempt to derive the source code, AI prompts, or training configurations of the Service.
• Feedback license. Any feedback, suggestions, feature requests, or ideas you provide to KenaVox are non-confidential, and you grant KenaVox a perpetual, royalty-free, worldwide license to use them without obligation.

• No use without opt-in consent. KenaVox will not use your business name, logo, trademark, founder name, testimonials, or Call Data in any marketing material, case study, social media post, website copy, sales deck, or public-facing statement without your separate, written, opt-in consent (email is sufficient). Acceptance of these Terms is not consent to be used as a marketing reference.
• Aggregate / anonymized stats are fine. Consistent with §21, KenaVox may share aggregated, de-identified performance metrics in marketing material (e.g., "the average KenaVox client books N appointments per month") without your separate consent, provided your business is not individually identifiable.
• Withdrawal of consent. If you previously consented to be a marketing reference and you change your mind, you may revoke that consent at any time by emailing hello@kenavox.com. KenaVox will stop using your name, logo, or testimonial in future materials within 30 days and remove web-accessible references within a reasonable time, but is not required to recall printed or already-distributed materials.
• You may reference KenaVox. You are permitted to state that you use the KenaVox Service in your own marketing or communications, provided you do not misrepresent the Service, claim any partnership beyond customer-supplier, or use the KenaVox name or logo in a manner that suggests KenaVox endorses your business.

• Each party will protect the other's Confidential Information (business strategies, pricing, customer data, system configurations, AI configurations) using at least the same care it uses for its own.
• Exceptions: information that (a) is or becomes public through no fault of the receiving party, (b) was already known to the receiving party before disclosure, (c) is independently developed without using the disclosing party's information, or (d) must be disclosed by law (with prompt notice to the other party where lawful).
• Confidentiality obligations survive termination for two (2) years.

• KenaVox's privacy practices are described in the Privacy Policy at kenavox.com/privacy, which is incorporated by reference into these Terms.
• KenaVox uses sub-processors to deliver the Service. A current list is available on written request to hello@kenavox.com. KenaVox may add or change sub-processors at its discretion.
• Caller PII. Phone calls and SMS conversations may contain personal information about your Callers (names, addresses, phone numbers). You represent and warrant that your business has a lawful basis to collect this information, and that your own privacy policy and signage disclose your use of an AI receptionist where required.
• Roles. KenaVox is the processor of Caller PII; you are the controller. You bear responsibility for Caller-side data-subject requests under CCPA, GDPR, or other applicable laws. KenaVox will provide reasonable cooperation.

• Maximum cap. KenaVox's total liability for all claims arising out of or relating to these Terms or the Service is capped at the fees you paid KenaVox in the three (3) months immediately preceding the claim, regardless of the theory of liability (contract, tort, statute, negligence, or otherwise).
• Excluded damages. KenaVox is not liable for any indirect, incidental, special, consequential, punitive, or exemplary damages — including (but not limited to) lost profits, lost revenue, lost business, lost data, lost goodwill, lost Callers, lost bookings, reputational harm, or business interruption — even if KenaVox was advised of the possibility of such damages.
• AI-specific exclusion. KenaVox is not liable for damages caused by individual AI responses that were inaccurate, incomplete, mistaken, or misunderstood by Callers. Your exclusive remedy for pattern-level AI errors is for KenaVox to investigate and reconfigure the AI on a commercially reasonable basis.
• Essential allocation. These limits are essential to the Service pricing. If a court refuses to enforce any of them, the relevant provision will be construed to limit liability to the maximum extent permitted by law, and the remaining limitations stay in effect.

By Client. You will defend, indemnify, and hold harmless KenaVox, its officers, employees, and contractors from and against any claims, damages, settlements, statutory penalties (including TCPA statutory damages), and attorneys' fees arising from:

• Your breach of these Terms — including §5 (Acceptable Use), §14 (Two-Party Consent), §15 (Outbound TCPA), and §16 (AI Output Disclaimers / PCI / sensitive data)
• The accuracy and completeness of business information you provide to your AI knowledge base
• Your business operations and the services you sell to your Callers
• Your failure to comply with applicable law — including TCPA, state two-party-consent statutes, state mini-TCPA laws, professional-licensing laws, and consumer-protection laws
• Any third-party claim that the AI's interactions with your Callers caused them harm where the harm relates to your business, your products or services, or instructions you gave the AI

By KenaVox. KenaVox will defend, indemnify, and hold harmless Client from third-party claims that KenaVox's underlying software directly infringes the third party's US patent, copyright, or trademark — excluding claims arising from (a) your modifications or configuration, (b) third-party services KenaVox integrates with, or (c) your combination of the Service with anything not supplied by KenaVox. KenaVox's maximum exposure under this clause is subject to the §26 cap.

Process. The indemnified party must (a) promptly notify the indemnifying party of the claim, (b) give sole control of the defense and settlement to the indemnifying party, and (c) cooperate reasonably. The indemnifying party may not settle a claim that imposes a non-monetary obligation on the indemnified party without the indemnified party's consent.

Read this Section carefully — by accepting these Terms, you are giving up the right to a jury trial and the right to participate in any class action against KenaVox.

• Informal resolution first. Before either party may commence arbitration, the complaining party must send a written notice of dispute to the other party (KenaVox: hello@kenavox.com) describing the claim, the relief sought, and the contact information of the complaining party. The parties will negotiate in good faith for 30 days. If the dispute is not resolved within that period, either party may commence arbitration.
• Binding arbitration. All disputes, claims, or controversies arising out of or relating to these Terms or the Service — including their formation, interpretation, performance, breach, termination, or enforceability — will be resolved by final and binding individual arbitration administered by JAMS under its Streamlined Arbitration Rules (or, by written agreement of the parties, the American Arbitration Association's Commercial Rules).
• Arbitrator decides arbitrability. Any question about whether a particular dispute is arbitrable will be decided by the arbitrator, not a court.
• Seat and procedure. The seat of arbitration is Fairfax County, Virginia. The arbitration will be conducted in English. For claims under $25,000, the arbitration will be conducted by documents and telephonic hearing unless either party requests an in-person hearing.
• Class action waiver. YOU AND KENAVOX WAIVE ANY RIGHT TO BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. All claims must be brought individually. The arbitrator may not consolidate the claims of multiple Clients and may not preside over any form of class or representative proceeding. If this class-action waiver is found unenforceable, the entire arbitration agreement in this Section is void, and the dispute must be brought in the courts identified in §29 — this provision is not severable.
• Jury-trial waiver. Both parties waive any right to a jury trial in any dispute arising from these Terms.
• Carve-outs. Either party may, without breaching this Section: (a) seek emergency injunctive relief in court to protect intellectual property, confidential information, or to prevent unauthorized access to the Service; (b) bring claims qualifying for small-claims court in Virginia (up to the applicable small-claims jurisdictional limit); and (c) report disputes to government agencies (FTC, state Attorney General, etc.) — those reports are not waived.
• Costs. Each party bears its own attorneys' fees and costs. Arbitration filing and arbitrator fees are split equally, except where the arbitrator finds a party's claims or defenses to be frivolous, in which case the arbitrator may shift fees.
• Confidentiality. The existence and content of the arbitration are confidential.
• One-year limit. Per §20, any claim must be filed within one year of when it accrued or it is permanently barred.

• These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-laws principles.
• The United Nations Convention on Contracts for the International Sale of Goods does not apply.
• For any claim that is not subject to arbitration under §28 (e.g., a permitted carve-out, or where the arbitration clause is held void), the parties consent to the exclusive jurisdiction and venue of (a) the state courts located in Fairfax County, Virginia, or (b) the United States District Court for the Eastern District of Virginia, Alexandria Division.

• Material changes (anything affecting your rights or obligations — pricing, refund policy, dispute resolution, liability, scope of Service): KenaVox will give you 30 days advance email notice before the change takes effect.
• Non-material changes (typos, clarifications, contact updates, sub-processor list changes): effective immediately upon posting, with the "Last updated" date refreshed.
• Continued use of the Service after the effective date constitutes acceptance.
• If you do not accept a material change, your remedy is to cancel under §10 before the effective date (no penalty, no notice period). Continuing to use the Service after the effective date waives any objection.

• Entire Agreement. These Terms, the Privacy Policy, and any executed Service Agreement or order form (collectively the "Agreement") are the entire agreement between the parties and supersede all prior or contemporaneous communications, proposals, or representations.
• No reliance on marketing. Demos, sales calls, blog posts, founder representations, website copy, and webinars are illustrations only and not warranties. Only the Agreement governs.
• Severability. If any provision is held unenforceable, the remaining provisions remain in full force. (Note: §28's class-action waiver is expressly non-severable — see §28.)
• No waiver. Failure to enforce any provision is not a waiver of that or any other provision.
• Assignment. You may not assign or transfer the Agreement (in whole or in part) without KenaVox's prior written consent. Any attempted assignment without consent is void. KenaVox may assign the Agreement in connection with a merger, acquisition, reorganization, or sale of assets, with notice to you. The Agreement binds permitted successors and assigns.
• Notices. Notices to KenaVox must be sent by email to hello@kenavox.com. Notices to you will be sent to the email address on your account. Email notice is effective on the date sent (absent a bounce-back). You are responsible for keeping your contact email current.
• Independent contractors. Nothing in the Agreement creates a partnership, joint venture, employment, franchise, or agency relationship between the parties. Neither party may bind the other.
• Electronic acceptance and signatures. You agree that clicking "I agree," ticking a checkbox, signing electronically (via DocuSign, HelloSign, or similar), or otherwise indicating assent through any electronic means has the same legal effect, validity, and enforceability as a handwritten signature on paper. The parties consent to conduct business electronically under the US E-SIGN Act (15 U.S.C. § 7001 et seq.) and the Virginia Uniform Electronic Transactions Act (Va. Code §§ 59.1-479 to 59.1-498). The Agreement may be executed in counterparts (each of which is an original) and may be delivered electronically.
• Headings. Section headings are for convenience only and have no legal effect.
• Export & sanctions compliance. You represent that you and your business are not located in, organized under the laws of, or controlled by anyone in a country subject to US embargo or on any US government restricted-party list (OFAC SDN list, Entity List, etc.).

Survival. The following Sections survive termination of the Agreement: §4 (the personal-liability tail for any false eligibility or authority warranty), §6 (Plans, Pricing & Billing), §7 (No Refunds), §8 (Billing Disputes & Chargebacks), §9 (Failed Payments — for collection of unpaid pre-termination fees), §11 (Suspension & Termination by KenaVox), §12 (Phone Numbers), §13 (AI Disclosure & Limitations), §14 (Call Recording & Two-Party Consent), §15 (Outbound Calls & TCPA Compliance), §16 (AI Output Disclaimers), §17 (Geographic Scope), §18 (Third-Party Services & Force Majeure), §19 (Warranties Disclaimer), §20 (Shortened Statute of Limitations), §21 (Your Data), §22 (KenaVox's Intellectual Property), §23 (Marketing Use & Client Brand — only the no-use-without-consent and withdrawal-of-consent terms survive), §24 (Confidentiality — for two years), §25 (Privacy & Sub-Processors — for the duration of the post-termination data-export and deletion windows), §26 (Limitation of Liability), §27 (Indemnification), §28 (Mandatory Arbitration & Class Action Waiver), §29 (Governing Law & Venue), §31 (General Provisions), and §32 (Contact).

KenaVox LLC

[Registered office address — Fairfax County, Virginia — to be filled in before publishing]

Email: hello@kenavox.com